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Ndiema Fashion
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Ndiema Beauty & Personal Care
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Ndiema Baby, Kids & Maternity
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Ndiema Food & Grocery
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Ndiema Liqour Store
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Ndiema Home & Kitchen
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Ndiema Electronics
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Ndiema Computing
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Ndiema Phones & Tablets
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Ndiema Office & Furniture Supplies
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Ndiema Books & Media Library
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Ndiema Sports & Outdoors
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Ndiema Health & Medical
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Ndiema Automobile
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Ndiema Global Store
Buyer Safety Centre
Overview
Security
Our affiliation and partnership with global brands, across major industries, provides us with access to thousands of wholesalers and manufacturers worldwide. This guarantees the authenticity of product sourced by Ndiema.market, ensuring you get only the best
Transparency
You will have a dedicated account manager assigned to each transaction. The purpose of this resource, is to ensure your optimum satisfaction, during the transaction process.
Support
Get the best value for your purchases, with discounts to match your financial investments on Ndiema.market
How Ndiema.market is keeping you safe
Buyer Safety Algorithms
Ndiema.market has developed and continuously updates proprietary software
algorithms to automatically monitor data for patterns, and quickly detect
potential risks and violations.
Community Reporting
We encourage our buyer community to report inappropriate or suspicious
activity. To file a report please email admin@ndiema.market or visit the
Contact Us page.
Trust and Safety Teams
In addition to data-driven algorithms and automated tools, Ndiema.market
has a number of teams focused on protecting the integrity of Ndiema.market’s
marketplace by proactively investigating, sanctioning, and preventing various
types of inappropriate behavior.
Buyer Protection Program
Ndiema.market 's 100% Buyer Protection guarantee is among the most robust in
e-commerce. If you pre-pay for an eligible item and your order doesn't go as
planned, you're 100% protected -- quickly and easily.
NdiemaPay and Escrow Services
Ndiema.market developed NdiemaPay, a revolutionary payment method, with safety
in mind. NdiemaPay eliminates the need to enter sensitive credit/debit card
details or Internet banking passwords, and payments made through NdiemaPay are
held in escrow until the transaction is satisfactorily completed. When you pay
with NdiemaPay we can instantly refund you if your order does not arrive, is
damaged, or is s ubstantially different from what was described.
Merchant Quality Assurance
In addition to data-driven algorithms and automated tools, Ndiema.market has a
number of teams focused on protecting the integrity of Ndiema.market’s
marketplace by proactively investigating, sanctioning, and preventing various
types of inappropriate behavior.
What you can do to improve your shopping experience on Ndiema.market
Quickly
Find Your Preferred Items By Filtering Search Results
Ndiema.market has developed and continuously updates proprietary software
algorithms to automatically monitor data for patterns, and quickly detect
potential risks and violations.
Inspect Product Details and Ratings &
Reviews Before You Buy
Inspecting details & reviews can help prevent surprises and confirm that an
item meets your needs. Stronger ratings & reviews indicate safer, more
trustworthy sellers.
If You Have Outstanding Questions Or
Concerns, Message The Seller Before You Buy
If you have questions/concerns about a
product, Ndiema.market makes it easy to contact the seller before you buy --
just click the 'Message Seller' button.
Double-Check the Items In Your Order Before
Paying
Before you choose your payment method, take a second to check that your order
contains the items and quantities you want.
Double-Check Your Phone Number And Delivery
Address Before Paying
Before you choose your payment method, check your contact details to make sure
that you can be contacted about your delivery.
Pay When You Checkout To Receive Maximum
Protection
When you pay at checkout, Ndiema.market holds your payment (temporarily) before
forwarding it to the seller & can protect you 100% if things somehow don't
go as planned.
Check Your SMS & Email For Messages About
Your Transaction
After you place your order, Ndiema.market will send you an order confirmation
by both SMS and email. Check for communications about your order.
If You Chose Pay On Delivery (POD), Pay Only
After You've Received Your Order
If you chose POD, do not pay before your item is delivered. If you're asked to
pay before delivery for a POD order, contact Ndiema.market immediately at
admin@ndiemamarket.
After Your Order is Delivered, Be Sure to
Rate & Review
After your item is delivered, you can help other buyers stay safe and choose
the most trustworthy sellers by rating and reviewing your transaction.
What you should know
Not all
products on Ndiema.market are sold by Ndiema
Konga is a true online marketplace that supports Kenyan entrepreneurs.
Supporting 'third-party' sellers means Ndiema.market can offer buyers wider
product selection, more choice, increased convenience, and better pricing.
Not every order goes perfectly every time,
but if things don't go as planned Ndiema.market is here to help
Generally, Ndiema.market sellers have a remarkable track record. Most orders go
wonderfully, but selling online may be new for some sellers and despite best
efforts mistakes can sometimes happen. In the rare event things don’t go as
planned, Ndiema.market has a number of teams working to help make things right.
To contact us, shopping@ndiema.market or call 0725820389.
If you pay online at checkout before
delivery, Ndiema.market can offer maximum protection
Paying for your order in advance means that you're covered by our Buyer
Protection program. When you pay in advance to Ndiema.market, we hold your
payment (temporarily) & don't release it to the seller until you have had a
chance to bring up any issues. So when you pre-pay, Konga can protect you 100%
if things somehow don't go as planned. If you choose to Pay on Delivery, the
seller, not Ndiema.market, may have your funds and Ndiema.market may be less
able to help
Your feedback matters
When you place an order, you trust the seller to deliver a quality product as
described and on time. So Ndiema.market makes it easy for you to research both
the item and the seller before you buy. You can read the item's description and
check how past buyers rated and reviewed the seller and the item. When your
order is delivered, we will ask you to rate and review the transaction and over
time we remove lower performing sellers to make Ndiema.market safer for you.
Frequently Asked Questions
Quickly
Find Your Preferred Items By Filtering Search Results
Ndiema.market has developed and continuously updates proprietary software
algorithms to automatically monitor data for patterns, and quickly detect
potential risks and violations.
Inspect Product Details and Ratings &
Reviews Before You Buy
Inspecting details & reviews can help prevent surprises and confirm that an
item meets your needs. Stronger ratings & reviews indicate safer, more
trustworthy sellers.
If You Have Outstanding Questions Or
Concerns, Message The Seller Before You Buy
If you have questions/concerns about a product, Ndiema.market makes it easy to
contact the seller before you buy -- just click the 'Message Seller' button.
How does Ndiema.market protect me from
fake or substandard products?
Ndiema.market has a formal Authentic Items Policy that prohibits the sale of
counterfeit items, and our team continuously monitors items offered for sale.
Sellers who are found to violate the policy may be banned from selling on Ndiema.market.
If you suspect an item displayed on the website is not authentic, please
contact admin@ndiema.market.
I just received my order and something is
wrong, what should I do? What can I expect?
If you recently received your order and something is wrong, please email admin@ndiema.market
or call 0725820389 and provide details. Depending on the exact issue and
whether you paid before delivery or paid on delivery, different resolutions can
occur. But in all cases, Ndiema.market will offer support and will try to work
with the seller to offer a resolution quickly, such as a repair, replacement,
refund upon return, instant refund, or other form of compensation as applicable.
How do I avoid fraudulent individuals posing
as genuine sellers?
We take various actions to keep fraudulent individuals out of our community
including requiring sellers to undergo verification before listing products,
but you can avoid negative fraud-related experiences by
1) pre-paying and
2) not paying into seller accounts before delivery if you choose to Pay on Delivery (POD).
• Pre-pay for your order. A great way to safeguard against negative experiences with sellers is to pre-pay for your order online when you checkout. By doing so, Ndiema.market has control of your funds for a limited period and can more easily refund you if things happen to go wrong.
• If you
choose POD, do not pay until you receive your order. If you choose the Pay on
Delivery payment method, as a general rule, do not pay directly to sellers
until you receive your order. If a seller requests that you pay into his/her
account before your order is delivered, please contact admin@ndiema.market to
verify. Ndiema.market advises that if you do internet bank transfers before
delivery, you should pay only into the Ndiema.market accounts listed here. If
you feel that a seller is potentially fraudulent, please contact admin@ndiema.market
I appreciate Ndiema.market 's efforts on my
behalf. What can I do to help?
We thank you for you business and we will continue to make sure Ndiema.market
remains the safest and most trusted place to buy and sell online in Kenya. You
can help by:
• paying online at checkout when you place
an order (so we can offer you maximum protection, and help delivery couriers
spend more time delivering and less time with cash/POS issues on delivery)
• making sure you are available by phone
and in person to accept your delivery (so you and other members of our buyer
community get orders delivered more quickly)
•
providing honest ratings & reviews for all of your items after delivery (so
you and other members of our buyer community have more information about items
and sellers)
•
interacting with us on Twitter or Facebook (so we can hear your feedback and
suggestions directly)
• downloading our Android or iOS mobile app
(so we can offer you special deals and additional mobile application security)
• referring us to your friends and family
(so we can increase the size of our community and help more Kenyans experience
safe & secure online shopping)
Online Shopping on Ndiema.market – Kenyan’s Largest Online Marketplace
Ndiema.market is Kenya’s number one online Shopping destination. We pride ourselves in having everything you could possibly need for life and living at the best prices than anywhere else. Our access to Original equipment manufacturers and premium sellers gives us a wide range of products and services at very competitive prices. Some of our popular categories include electronics, mobile phones, computers, fashion, beauty products, home & kitchen and a whole lot more from premium brands. Some of our other categories include Food & drinks, automotive & industrial, books, musical equipment, babies & kids items, sports & fitness, to mention a few. To make your shopping experience swift and memorable, there are also added services like gift vouchers, consumer promotion activities across different categories and bulk purchases with hassle-free delivery. Enjoy free shipping rates for certain products and with the bulk purchase option, you can enjoy low shipping rates, discounted prices and flexible payment. When you shop on our platform, you can pay with your debit/credit card or with mobile money like Mpesa, Airtel Money and Equitel via NdiemaPay which is a convenient and secured payment solution. Get the best of lifestyle services online, don't miss out on the biggest sales online which takes place on special dates of the Month ie Ndiema YAKATA, our biggest sale of the month which happens 28th to 30th Monthly with discounts of up to 50%.
We launched Ndiema. market in July 2022 and our mission is to become the engine of commerce and trade in Africa. It is the most trusted & secure online shopping platform in Africa. You can purchase all Your products & have them delivered to your doorstep. We serve a retail customer base that continues to grow exponentially, offering products that span various categories.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our lowest price guarantee, 7-day free return policy, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.
Ndiema.market offers a third-party online marketplace, as well as first-party direct retail spanning various categories including consumer electronics, fashion, home appliances, books, children's items, computers & accessories, phones and tablets, health care and personal care products. The company also has logistics service (Ndiema Express), which enables the timely shipment and delivery of packages to customers.
Our payment service, NdiemaPay has been designed to offer a safe, fast and easy solution to facilitate online payments on our platform, with the intention of integrating additional financial services in the future.
It has partnered with more than 30,000 local African companies and individuals. We facilitate consumer-to-consumer and business-to-consumer sales through our platform.
The company is part of Ndiema Group, a Multi-million conglomerate and a subsidiary of Ndiema Industries Limited.
We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us; so give us some feedback on management@ndiemaindustries.com. For any sales related questions, kindly send us an email at at shopping@ndiema.market.
Thank you and we hope you enjoy your shopping experience with us.
Payment Methods
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